Shipping Policy
Shipping Policy
Thank you for shopping at SteelHydrate!
Shipping Processing Time:
- All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer standard shipping options with estimated delivery times:
- Domestic (United States): 3-7 business days
- International: 7-14 business days
- Please note that delivery delays can occasionally occur due to unforeseen circumstances beyond our control.
Shipment Confirmation & Order Tracking:
- You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
- Steel Hydrate is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
- Steel Hydrate is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.